S.H.E.O. University Shipping Policy

This Shipping Policy applies to physical products purchased directly from S.H.E.O. University.

Processing Time

Physical orders are generally processed within 3–5 business days, excluding weekends and holidays.

Processing time is separate from carrier transit time.

Shipping & Tracking

Tracking information will be provided when available.

Delivery dates and transit times provided by shipping carriers are estimates and are not guaranteed by S.H.E.O. University.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

S.H.E.O. University is not responsible for delays, failed deliveries, or additional expenses resulting from incorrect or incomplete shipping information supplied by the customer.

Carrier Delays

Once a package has been transferred to a shipping carrier, carrier delays and disruptions may be outside S.H.E.O. University's control.

Packages Marked Delivered

If tracking indicates that a package was delivered but cannot be located, customers should check the delivery location and contact the shipping carrier when appropriate.

S.H.E.O. University may assist by providing available tracking and shipment information but cannot guarantee recovery of a package after carrier-confirmed delivery.

Damaged or Incorrect Products

Customers receiving damaged, defective, or incorrect products must contact S.H.E.O. University within 48 hours of delivery.

Include:

• Full name
• Order number
• Description of the problem
• Clear photographs of the product and packaging

Qualifying orders may be eligible for an exchange under our Return & Exchange Policy.

No monetary refunds are provided.

Digital Products

Digital products are delivered electronically and are not subject to this Shipping Policy.